FAQs


Popular Questions

Our products are manufactured from 100% recycled material. 
Caprice Paper achieved chain of custody certification for both FSC® and PEFC™ forest certification schemes. 
We also offer a range of products that are HACCP certified which makes Virus Armour an exceptionally sustainable choice.  Look for our FSC® & PEFC™ certified products.

Whilst the majority of our products are Australian Made (Braeside, Melbourne), we do also supply imported products.

Yes, our current catalogue is available for download via this link.  

Please contact us directly to discuss your requirements. Call Michael on 0491 759 798.

At this stage we have many products available online, but maybe not all. Keep an eye out as we regularly extend the Virus Armour range.

Start by using the navigation menu at the top of the website. It will take you straight to the category you're after. Eg Hand Sanitiser, Surface Spray, Paper Products, Alcohol Wipes, Face Masks & Dispensers. You can use the sub-categories to fine tune your search.


Or simply use the search box, located on the top right hand corner of every page. Enter a keyword, brand or description and click 'Search'


Orders

It's so easy! As you browse the site for products, click 'Add to Quote'. When you are ready, select the 'Checkout' button located on the top of every page and follow the instructions to complete your order.

You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email (don’t forget to check your 'Junk' folder!), or if you are unsure whether your order was successful, please call us on 0491 759 798 between 9.00am to 5.00pm (EDST) Monday to Friday.

No, there is no minimum amount that you are required to spend.

Please contact Michael on 0491 759 798

If your order hasn't been dispatched for delivery you may call us to cancel or change.  
Due to the nature of some products, they may not be returned or exhanged. 

Delivery

Yes, we deliver Australia wide.
Shipping costs vary, depending on your location, size & weight of items.  
All orders placed before 12 pm (AEST) will be dispatched from Melbourne, Victoria, that same day.
Orders received over the weekend or on a public holiday will be dispatched the very next business day.
View our Shipping Policy

Shipping costs vary, depending on your location, size & weight of items.  

All orders over $250 in the Melbourne Metro area receive free delivery, subject to Government travel regulations.

View our Shipping Policy

Delivery time will vary based on your location. Once your order has shipped, you'll receive a tracking number to follow your package as it makes its way to you.

Yes. Depending where you are located and the shipping option that has been arranged, you may be able to track your order via the carriers email/link provided.

Yes, Click & Collect option is available once supply time and pick up time is confirmed.
Please contact us to discuss delivery or pickup option further.